Returns & Exchanges
We want you to be fully caffeinated and satisfied; if our coffee doesn't meet your standards, we offer a 30-day return policy for unopened products and gear. Due to the perishable nature of coffee, we cannot accept returns on opened bags, but we will always work with you to make it right.
Contact Support
Email our customer service team with your order number and the reason for your return to initiate the process.
Prepare Your Package
Securely pack the unopened coffee or merchandise in its original packaging to ensure it arrives back to us safely.
Ship It Back
Affix the provided return shipping label and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing